Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Stiltsoft Support using the options provided.
Technical support
Need help installing, configuring, or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"b4bc6323c1ba7e4737a7e9a96f6b8846191f8a35_lout","branding":{"id":"18","key":"ss","name":"Stiltsoft Support","portalBaseUrl":"/servicedesk/customer/portal/18"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2ad09467-edb5-4b5a-ae26-270da6efd5f2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGY2ZGRlYS0zNDAyLTRkYzItOTA2ZS0xZDg4YTJhZmNmNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZDA5NDY3LWVkYjUtNGI1YS1hZTI2LTI3MGRhNmVmZDVmMiI6WyJyZWFkIl19LCJleHAiOjE3NzkwNjUzNDksIm5iZiI6MTc3OTA2NDc0OX0.ksg0ADfX21elI-s5uhqxFWXyF4hPtACEoN57HuY4nFU&client=edf6ddea-3402-4dc2-906e-1d88a2afcf43&mode=fit","logoId":"2ad09467-edb5-4b5a-ae26-270da6efd5f2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/18d872ea-1071-4064-b155-db79baff2917/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGY2ZGRlYS0zNDAyLTRkYzItOTA2ZS0xZDg4YTJhZmNmNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4ZDg3MmVhLTEwNzEtNDA2NC1iMTU1LWRiNzliYWZmMjkxNyI6WyJyZWFkIl19LCJleHAiOjE3NzkwNjUzNDksIm5iZiI6MTc3OTA2NDc0OX0.Yzn9JknbYvu3vPYl1f5o3OwbgFSVa-Vh1qXl1-eyi6w&client=edf6ddea-3402-4dc2-906e-1d88a2afcf43&height=300&mode=fit","bannerMediaApiFileId":"18d872ea-1071-4064-b155-db79baff2917","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"ss","projectId":11746,"serviceDeskId":18,"name":"Stiltsoft Support","description":"<p>Welcome! You can raise a request for Stiltsoft Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"150","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12971,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12971","groups":[29],"key":""},{"id":"152","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12984,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12984","groups":[29],"key":""},{"id":"154","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12980,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12980","groups":[29],"key":""},{"id":"155","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12970,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12970","groups":[29],"key":""},{"id":"149","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12955,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12955","groups":[29],"key":""},{"id":"153","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12962,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12962","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"29":[154,149,155,150,152]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGY2ZGRlYS0zNDAyLTRkYzItOTA2ZS0xZDg4YTJhZmNmNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTcwNzQ5NDQzOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDY1OTQ5LCJuYmYiOjE3NzkwNjQ3NDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.49aCRqZEya_cKlfjFwYUpA3EK1ilP0-vsIzJoHsPeyM","targetCollection":"upload-user-collection-1707494438","endpointUrl":"https://api.media.atlassian.com","clientId":"edf6ddea-3402-4dc2-906e-1d88a2afcf43","tokenDurationInMins":20}},"reqCreate":{"id":149,"projectId":11746,"issueType":{"id":"10208","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":12955,"iconUrl":"https://stiltsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12955","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11263","fieldConfigId":"12915","label":"Reporter First Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"App name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10750","label":"Awesome Graphs for Bitbucket","selected":false,"children":[]},{"value":"10989","label":"Checklists for Jira","selected":false,"children":[]},{"value":"10752","label":"Customer Case","selected":false,"children":[]},{"value":"10757","label":"General Inquiries","selected":false,"children":[]},{"value":"10748","label":"Handy Macros for Confluence","selected":false,"children":[]},{"value":"10751","label":"IZI for Confluence","selected":false,"children":[]},{"value":"10755","label":"InPlace Editor for Confluence","selected":false,"children":[]},{"value":"10923","label":"LaTeX Math for Confluence","selected":false,"children":[]},{"value":"11369","label":"Live Tables from CSV & JSON for Confluence","selected":false,"children":[]},{"value":"10758","label":"No Email Storm","selected":false,"children":[]},{"value":"10756","label":"Other Apps","selected":false,"children":[]},{"value":"10753","label":"Smart Attachments for Confluence","selected":false,"children":[]},{"value":"10749","label":"Smart Attachments for Jira","selected":false,"children":[]},{"value":"10760","label":"Spreadsheet Issue Field Editor","selected":false,"children":[]},{"value":"10747","label":"Table Filter, Charts & Spreadsheets for Confluence","selected":false,"children":[]},{"value":"10754","label":"Talk - Advanced Inline Comments","selected":false,"children":[]},{"value":"11023","label":"TeamCity Integration for Bitbucket","selected":false,"children":[]},{"value":"11022","label":"TeamCity Integration for Jira","selected":false,"children":[]},{"value":"10761","label":"Webhook Manager for Confluence Cloud","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11198","fieldConfigId":"12832","label":"Hosting Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10303","label":"Cloud","selected":false,"children":[]},{"value":"10304","label":"Server","selected":false,"children":[]},{"value":"10305","label":"Data Center","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11979","fieldConfigId":"14004","label":"Entitlement Number ","description":"Enter the Entitlement Number associated with your app license. For Bitbucket Cloud, provide your workspace URL instead.","descriptionHtml":"<p>Enter the Entitlement Number associated with your app license. For Bitbucket Cloud, provide your workspace URL instead.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/149","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/149","calendarParams":{"firstDay":0,"date":"2026-05-18T00:39:09+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGY2ZGRlYS0zNDAyLTRkYzItOTA2ZS0xZDg4YTJhZmNmNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTcwNzQ5NDQzOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDY1OTQ5LCJuYmYiOjE3NzkwNjQ3NDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.49aCRqZEya_cKlfjFwYUpA3EK1ilP0-vsIzJoHsPeyM","targetCollection":"upload-user-collection-1707494438","endpointUrl":"https://api.media.atlassian.com","clientId":"edf6ddea-3402-4dc2-906e-1d88a2afcf43","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}